30 Day Return Policy

At storeWALL, we believe in selling products we would be proud to use in our own homes and want you to buy with confidence. You can return your purchase for any reason, and we really mean that!

If you are not 100% satisfied with your purchase upon receipt you may return your new, unused purchase for an exchange or store credit within 30 days after your order ships. You will be responsible for the return shipping cost and a 20% restocking or cancellation fee.

All returns must be initiated through the Return Center

 

When packaging and mailing your return you must include the approved authorization form in the package for us to process the return.

Returning Merchandise

  • Returns must be started within 30 days after the order originally shipped.
  • The product must be in new and unused condition.
  • ALL returned merchandise subject to a 20% restocking fee.
  • ALL Wall Panels must be in new and unused condition. We recommend laying out the panels on the floor prior to installation. Once cut or drilled during installation we cannot accept a return for any reason.
  • Original shipping charges are non-refundable.
  • Customer is responsible for all return packaging and shipping charges and arranging the delivery back to storeWALL.

Deliverability of Shipment

The customer is responsible for shipping both ways and on orders returned that are marked undeliverable by the shipping carrier

How to Request a Return Authorization

Automated Returns are the fastest way to receive an approved authorization number. Go to our Returns Center to get started.

Receiving Your Credit

Please allow up to 10 business days for your store credit to be processed once it is received here at storeWALL. You will receive a confirmation email once processed.