If you need to return an item, please contact us at (866) 889-2502 Monday – Friday, 9am to 5pm CST to secure a Return Merchandise Authorization (RMA). We will accept returned items for any reason within 30 days of the date you received the product and refund the full purchase price less a 15% restocking fee.
You are responsible for return shipping costs. Products must be unused, undamaged and in original packaging material. We recommend that you use a carrier that offers insurance as part of its service, such as FedEx. Returned products with missing parts or accessories will not be accepted.
As soon as we receive your package, we will immediately process your refund and notify you by email. The credit should appear on your account within 3-6 business days (processing time varies by financial institution). If you have questions about the amount of time it will take for the refund to post to your account, or if you don’t receive the credit within 6 business days, please contact your credit/debit card bank.
Please note: If your package arrived damaged, you must submit a claim to the carrier, as they will replace any damaged items. You will not be charged for shipping or pickup of the damaged items. It may take up to 45 days for a freight damage claim to be completely processed.