Do you have a catalog?

We sure do! Contact us to receive a printed catalog along with additional storeWALL literature.

Ordering and Payment Questions

What credit cards do you accept?

We accept Visa, MasterCard, Discover, American Express and PayPal.

When do you charge my credit card?

We do not charge your credit card until your items ship. We do get authorization approval for the credit card you use during the checkout process.

May I order by phone?

Of course. Please call us anytime and we would love to assist you: (414) 434-1620

Will I be charged sales tax?

Only if you live in Wisconsin, we are required to collect sales tax. Depending on which county you reside in, there may also be local and county sales taxes. You will see the sales tax charged during the checkout process.

What happens if I order an item and it is not in stock?

We do our best to ensure all items are in stock at all times. If an item you want is out of stock, you can simply check the website periodically or call us at 866-889-2502. We’ll give you an estimate for when we expect it. At that time you can choose to have it put on back order, and it will ship as soon as it arrives.

How much will it cost to ship my order?

Shipping charges are based upon the size and weight of the items you order and the destination. Shipping charges are available for review during the checkout process. 

What shipping services do you use?

Most products are shipped FedEx. For larger items (like 8’ wall products) or larger orders (usually over $1500), we may put it on a pallet and ship via common carrier (truck).

If all or part of your order ships via common carrier, you will be notified by phone when the shipment will arrive.

How long will it take for my order to arrive?

We usually ship Orders 24-48 hours from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors (delivery method, destination, etc).

Do you ship outside of the United States?

Yes, we are able to ship any orders international. You may order directly on our site from Canada and the UK. Other counties please contact us for an individual quote.

What happens if something is damaged during transit?

All shipments are inspected by our warehouse manager and the shipping company's driver prior to shipment to ensure that they leave here undamaged.

For your protection, we require a signature for all common carrier shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.
If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the FedEx driver.

All damage claims must go through the carrier, as they will replace any damaged items. You will not be charged for shipping or pickup of the damaged items. It may take up to 45 days for a freight damage claim to be completely processed.

Please refer to our returns policy for information on returning items.

How do I return something?

If you need to return an item, please contact us at (866) 889-2502 Monday – Friday, 9am to 5pm CST to secure a Return Merchandise Authorization (RMA). We will accept returned items within 30 days of the date you received the product and we offer store credit for the full purchase price less a 15% Restocking Fee. Goods shipped for free (through a promotion, Sale items, Kits, Packaged Deals, Starter Sets, etc) are subject to 50% Restocking Fee and the original cost of shipping. To qualify for the store credit, all returned items must be received in good, re-sellable condition. 

You are responsible for return shipping costs. Products must be unused, undamaged and in original packaging material. We recommend that you use a carrier that offers insurance as part of its service, such as FedEx. Returned products with missing parts or accessories will not be accepted.

I just returned items from my order. When do I receive store credit?

As soon as we receive your package in re-sellable condition, we will immediately process your store credit and notify you by email.

What happens if something is damaged during transit?

For your protection, we require a signature for all palletized shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.

If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the FedEx driver.

All damage claims must go through the carrier. It may take up to 45 days for a freight damage claim to be completely processed.

What do you do with the information you receive from me?

Whatever information you give us is only used to process your order and improve your experience with us. We do not share customer information. See our Privacy Policy for more details.

I would like to order, but don't want to enter my credit card information online. What do I do?
If you're uncomfortable ordering over the web, please call our customer service team. Our order desk is open Monday through Friday, 9 a.m. to 5:00 p.m. Central Time.

Call us - toll free at (866) 889-2502 or e-mail us at [email protected] if you need assistance placing an order.

Do you use cookies? If so, why?

We do use cookies. Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. StoreWALL.com uses cookies to keep track of what you have in your shopping cart. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop at storeWALL.com.

How does StoreWALL ensure my personal information and transactions are safe and secure?

Ordering online with StoreWALL is secure and convenient. We recognize that your privacy and security are important and we are devoted to ensuring that your personal information is safe.

We use the latest technology in online security such as site identification and data encryption. With site identification, your browser automatically ensures that you are connected only to our website. If a problem arises, your browser will alert you to the potential loss of security.

The strict data encryption that we use hides sensitive information like your name, address, and credit card information. Our ordering process is protected by the Secure Sockets Layer (SSL) protocol which encrypts your information and confirms the identity of the StoreWALL server before allowing your shopping cart to be checked out. Modern browsers support the SSL protocol. We recommend that you use the latest browsers to ensure that you are protected by advances in security technology.

How do I contact your customer service department?

Our customer service team is available for your orders and questions, Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time.

E-Mail: [email protected]

If you're in North America call: (866) 889-2502

If you’re outside North America, please send e-mail to [email protected] and we’ll help you find an international StoreWALL distributor to assist you!

How do I install storeWALL?

You can download our Installation tips here: Installation Tips
This is a PDF file, and will require that you have Acrobat Reader installed on your computer. If you don’t have Acrobat Reader, you can download it here: Acrobat Reader

Please refer to our Resources Tab for product information.

I’m not sure I can install your product. Do you offer installation assistance?

To locate a StoreWALL professional in your area, please use our dealer locator.

What is the warranty on StoreWALL Products?

Any Manufacturer or Order defects must be identified and communicated to StoreWALL (The Company) within 10 days of delivery. Shipping damage must be identified at the time of delivery and noted on as "damaged" on the carriers delivery documents.

The Company warrants the performance of its Products commencing with the date of sale for a period of 10 years thereafter, the Products to be free from defects in workmanship and material. If, within such warranty period, the Product shall be proved to the Company’s satisfaction to be defective, it shall be repaired, or at the Company’s option, replaced F.O.B. Company’s warehouse, without charge.

No warranty shall apply to Products used by anyone other than the first end-user nor to Products which have been repaired or altered by others so as to effect the same adversely; which shall have been subject to negligence, accident or improper care, installation, maintenance, storage or other than normal use or service, during or after shipment; or which have been transferred from the first end-user. If the customer chooses to use another manufacturers' products in conjunction with StoreWALL products, the StoreWALL warranty is voided.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES (EXCEPT OF TITLE) INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL OR OTHER DAMAGES, EXPENSES, LOSSES OR DELAYS, HOWEVER SO CAUSED. INCLUDING WITHOUT LIMITATION, DAMAGES FROM DECREASE IN INCOME, INCREASE IN COSTS OR ANY DESCRIPTION OR DECREASE IN PROFITS, OR FROM FAILURE OF ANY PART OF THE PRODUCT FURNISHED HEREUNDER. ALL LIABILITY OF THE COMPANY ON ACCOUNT OF NEGLIGENCE OR IN TORT IS HEREBY WAIVED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

No return shipments will be accepted unless the Company has given its approval in advance.